U23 Privacy Policy - Protection of Your Personal Information
Updated: January 2026
This Privacy Policy explains how u23 collects, uses, stores, and protects the personal information of our platform users. We are committed to taking your privacy seriously and ensuring all data is handled responsibly in line with best data protection practices.
What information is collected when you use u23?
Account Information
When you register a u23 account, we collect your username, email address, phone number, date of birth, and identification details required to verify your identity in accordance with Malaysian legal compliance requirements.
Payment Information
We record transaction histories in MYR (RM), payment methods used (such as local e-wallets), and deposit and withdrawal history. Credit or debit card details are not stored directly by u23 — these are handled by licensed payment providers.
Device and Browser Information
We automatically collect your IP address, web browser type, device model, operating system, and screen resolution. This information is used to optimise your platform experience across various devices, including Android and iOS smartphones.
Usage Data
Information about games played, session duration, pages visited, and in-platform actions is collected to help us improve our services, detect suspicious activity, and deliver a better user experience.
How does this platform use your information?
U23 uses the information collected for the following purposes, all of which are directly related to providing our services to you:
- Identity verification and compliance: To confirm your eligibility to use the platform and meet applicable legal requirements.
- Transaction processing: To accurately and securely process deposits, withdrawals, and financial records in MYR (RM).
- Service improvement: To analyse usage patterns and improve the interface, platform performance, and content relevance for Malaysian users.
- Communications: To send important account notifications, security updates, and promotional information (where you have opted in to receive them).
- Platform security: To detect and prevent fraud, account abuse, and activities that violate our terms of use.
- Customer support: To help you resolve issues related to your account, payments, or platform usage more effectively.
How does this platform use cookies and tracking?
Cookies are small text files stored on your device when you visit the u23 platform. We use several types of cookies for different purposes:
- Session cookies: Required to maintain your login session while using the platform. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your language preference and display settings so your experience feels consistent every time you return to the platform.
- Analytics cookies: Helps us understand how users interact with the platform so we can continuously improve the experience.
- Security cookies: Used to detect and prevent unauthorized access or fraudulent activity on your account.
You can manage or disable cookies through your browser settings, though this may affect certain platform functionality.
Where is your data stored and how is it protected?
Encryption Security
All data transmitted between your device and u23's servers is protected with SSL/TLS encryption. This means your information cannot be read or intercepted by third parties during transmission, including when you make deposits or withdrawals in MYR.
Data Retention Period
Active account information is retained for as long as your account remains active. After an account is closed, certain data may be kept for the period required by Malaysian law for audit and compliance purposes. Data that is no longer needed will be securely deleted.
Sharing Information with Third Parties
U23 does not sell or rent your personal information to any third party for marketing purposes. We only share the necessary data with licensed payment providers, technical service providers who support platform operations, and relevant authorities where required by Malaysian law. All third parties involved are bound by strict confidentiality agreements.
Your rights as a user and how to reach us
As a u23 platform user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Rectification: If your information is inaccurate or out of date, you can request an update through the account panel or by contacting support.
- Right to Erasure: You may request the deletion of your personal data, subject to legal compliance requirements that prevent the removal of certain records.
- Right to Object: You may object to the processing of your data for marketing purposes by contacting us directly.
- Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform where applicable.
Policy Changes: u23 reserves the right to update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Users will be notified via the platform or email when significant changes occur. Continued use of the platform after any amendments constitutes acceptance of those changes.
Contact Us: For any enquiries regarding this Privacy Policy or to exercise your rights, please contact the u23 support team by email at [email protected]. You may also visit the FAQ us for more information or Terms & Conditions to get a full understanding of how the platform is used.
Have questions about how we protect your data?
The u23 team is here to help. Check out our FAQ or register an account to start using the platform with confidence.
FAQ Register Account